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Policies & Customer Care

Privacy Policy

Romaneum respects your privacy. We collect information you provide at checkout, such as your name, billing and shipping address, email address, telephone number, and order details, to process purchases, deliver clothing orders, provide customer support, and improve our store. We may also collect limited device and browsing information through cookies and similar technologies to keep our website secure, understand site usage, and personalize your experience.

We use customer information only for legitimate business purposes, including order fulfillment, payment processing, fraud prevention, communications you request, and marketing where permitted by law. We do not sell your personal information. We share information only with trusted service providers that help us operate our store, such as payment, shipping, technology, analytics, and customer-service providers, and they may use it only to perform services for us. We retain information only as long as reasonably necessary and protect it using appropriate administrative, technical, and organizational safeguards.

You may unsubscribe from marketing communications at any time and may contact us to ask about your personal information, subject to applicable law and reasonable verification. By using our website, you acknowledge that our privacy practices may be updated from time to time. Please review the full policy for details.

Terms of Service

By using the Romaneum website, you agree to use it lawfully and to provide accurate, current information. Product descriptions, colors, sizing, availability, and prices are subject to change without notice. We reserve the right to correct errors, limit quantities, refuse or cancel orders, and verify payment and shipping information.

An order is accepted only when we confirm it and payment has been authorized. You are responsible for reviewing your order before submitting it and for maintaining the confidentiality of your account information. Clothing must be cared for according to its care instructions. You may not misuse the website, interfere with its operation, copy our content without permission, or submit unlawful or infringing material.

Returns and exchanges are subject to our posted return policy and eligibility requirements, including applicable time limits and item condition. Items must generally be unworn, unwashed, and have original tags attached. These terms are governed by applicable law. Please review the full terms and return policy before purchasing.

Shipping Policy

Romaneum currently ships within the United States only. We do not ship to Canada, other international destinations, or freight-forwarding addresses at this time. Orders are processed after payment authorization, usually within 1–3 business days, excluding weekends and holidays. Processing times may be longer during launches, promotions, or other high-volume periods.

Available shipping methods, costs, and estimated delivery dates are displayed at checkout. Delivery estimates are not guarantees and may be affected by carrier delays, weather, incorrect addresses, or circumstances beyond our control. Please provide a complete and accurate U.S. shipping address. Customers are responsible for delays or additional costs caused by incorrect or incomplete address information. Tracking details will be sent when available.

Returns

Eligible items may be returned in accordance with our return policy. Contact us before sending a return, and include your order information. Refunds are issued to the original payment method after the returned item is received and inspected. Final-sale, worn, washed, altered, or damaged items may not be eligible.

Contact Information

For questions about privacy, orders, returns, shipping, or these terms, contact us at 1@romaneumglobal.com.

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Products

"Seek and You Will Find" Inspirational Black Mug

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